Frequently Asked Questions
Everything you need to know about bringing Elte quality into your home.
What are your standard shipping rates for furniture?
We offer tiered shipping rates based on your location and the size of the item. White-glove delivery is available for larger furniture pieces, ensuring your items are placed and assembled in your room of choice.
Can I return a rug if it doesn't fit my space?
Yes, we accept returns on standard-sized rugs within 14 days of delivery, provided they are in original condition. Please note that custom-ordered or bespoke rugs are final sale.
Do you offer interior design consultations?
Absolutely. Our expert design consultants are available for both in-store and virtual appointments to help you curate the perfect layout and selection for your home.
How do I care for my Elte upholstery?
Care instructions vary by fabric type. We recommend professional cleaning for most high-end textiles. For daily maintenance, light vacuuming and immediate spot cleaning with a damp cloth is advised.
What is the lead time for custom furniture orders?
Custom orders typically take between 12 to 24 weeks depending on the manufacturer and material availability. Your dedicated sales associate will provide regular status updates throughout the process.
Do you offer trade discounts for industry professionals?
Yes, we have a dedicated Trade Program for interior designers, architects, and developers. Approved members receive exclusive pricing and personalized project management support.